Frequently Asked Questions

We work with a third party courier service that bases their fees on distance from each store. This is a charge that we don’t have any influence over. We are always working to find the most cost-effective and high-quality shipment methods for our customers.

Our courier currently delivers within a 13km radius. We are working on a delivery system that will allow delivery beyond this radius.

You will receive your order within the delivery window you choose. The window is currently set at three hours, and we ask that someone be available during that window to receive and properly store your groceries.

You can choose “pick up” at checkout when you order.

When you arrive at the store, please provide your name and order number.

No, you can order as much or as little as you want. The delivery fee is set by the third party courier company, and the price is reflective of the distance you are from our store. But there is no minimum order for that service.

Since we won’t know the actual price until the order is assembled and the product weighed, this $30 hold accounts for any variances in weight. You will be charged for the estimated price plus the refundable $30 upon placing the order, then you will be issued a refund for any variances in price once the order has been assembled and the actual total is known. Please note that it may take 5-10 business days for the refund to be reflected on your bank statement. 

For example:

You order a chicken for $14.99, and with the delivery and refundable credit card hold,  the total credit card charge comes to $44.99.

After assembling the order, the price of the chicken is actually $15.49.

We automatically refund you $29.50 and email you a revised total that shows the refund which you will also see on your credit card statement, so all you pay for is the actual price plus delivery.

Once the order is processed we will send you an email with the total actual price of your order. You will also be sent a notice of refund that will be applied to your credit card to make up the difference.

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