Shipping & Returns
How does shipping work?
We offer free shipping on orders over $50 and deliver to Toronto and surrounding towns every Monday. Orders under $50 are delivered with a flat rate of $19.99.
All orders are prepared, stored, and delivered in a refrigerated environment. Your package does not contain insulation or ice packs. This helps us save you money as well as the environment.
Please try to be available to receive your delivery and transfer it to the freezer/fridge as soon as possible.
Please indicate any special instructions or considerations relevant to your delivery when placing your order and we will do our best to accommodate
What if there's an issue with my order?
Your satisfaction is 100% guaranteed. While we can’t accept returns on perishable items, our team is here to make things right if anything doesn’t meet your expectations.
Simply email us at support@franksorganicgarden.com with your order number, and we’ll work quickly to ensure you’re completely happy with your experience.
How do I determine whether my address is eligible for shipping?
- Please add at least one item to your cart
- Click the Cart icon and select 'Local Delivery'
- Enter your postal code and press 'Checkout'
You be able to proceed to the checkout page if your address is eligible. If not, then please contact support@franksorganicgarden.com and we will find a solution together!
What happens once I place my order?
Email confirmation will be sent to the address entered on orders which have been successfully placed and paid for.
To avoid any issues with your order please notify us now of
any specific delivery instructions such as buzzer codes, designated parking
spots or drop off areas. If no instructions are provided, we will do our best
to securely deliver your order.
What if I'm not home for my delivery?
Don't worry, your order is designed to remain fresh for a short period without refrigeration.
If in doubt, it is recommended to verify the internal temperature of any product that is not frozen solid and immediately discarding anything that is not at a safe temperature. Products that are refrigerator cold (40 degrees or less), partly frozen (solid), or frozen can be placed into the freezer for later use. You should immediately discard product that is above 40 degrees or product that is exactly 40 degrees that may have been so for more than 2 hours.
Who can I contact for questions about my order?
Please contact support@franksorganicgarden.com and we will be happy to help you
Food Questions
What are your standards for food quality?
We are proud to provide the finest, freshest organic ingredients available. We are only interested in the best.
In addition to using ingredients grown at our certified organic greenhouse and farm, we are partnered with industry leaders who specialize in organic produce.
All of our animal protein comes from Ontario-based farms who
align with our values and invest heavily into quality and animal welfare.
We have taken great measure to personally inspect each
partner farm we collaborate with and we have witnessed their excellence with
our own eyes.
Are your meat products frozen?
Almost all of our online products are sold frozen to maximize quality and convenience while minimizing costs and waste.
In store, we sell a combination of fresh and frozen for your convenience.
We take pride in our ability to serve you and welcome custom orders of any kind for delivery or in-store pickup.
All ingredients or animal protein we procure arrive fresh, never frozen. Everything is prepared, stored, and shipped in a temperature regulated environment.
Does freezing food effect quality?
The short answer is, it depends.
Freezing food is a form of food preservation which has been practiced for a very long time all over the globe. It has been and still is crucial to our survival.
Freezing method determines the quality of food being frozen.
Faster freezing methods are better than slower methods. Faster freezing methods mitigate the size of ice crystals which unavoidably form within food as its water content freezes.
Slower freezing methods allow larger ice crystals to form which, like the cracks which form in a road surface during seasonal transitions, destroy the cell membranes of the food.
Which freezing method does Frank’s use?
Not all freezing methods are created equal.
We use industry-leading technology to flash-freeze our products as quickly as possible. This method preserves the highest degree of food integrity. All frozen food, regardless of freezing method, does tend to change colour a bit.
We do not sell anything that does not meet our standards for
the highest quality.
What are the best defrosting methods?
Opposite to freezing methods, slower defrosting methods are better than faster methods.
Slower defrosting methods allow ice crystals within the food to gradually melt, minimizing damage to cellular structure. This means better texture and more juice. Faster defrosting methods not only compromise quality but also increase the likelihood of bacteria formation.
The most reliable defrosting method is to place your packaged item into the fridge, perhaps on a dish, and allow several hours per pound of meat to thaw. Defrosting in the fridge over night or during the day while you are at work is suitable in most situations.
If you are in a pinch, you can submerge your packaged item into a container of cold water, allowing 30 minutes per pound of material to thaw. Avoid defrosting at room temperature as quality degradation and bacteria
concerns are increased.
What is the definition of ‘grass-fed'?
The definition of ‘Grass-fed’ will vary depending on who is using it.
Generally speaking, cattle, bison, and similar species are animals which graze and feed on grass; not grain. Grains are not optimal for, nor a natural part of a cow’s diet. Grains may also be fed to cows in large quantities to help the cow gain weight.
Therefore it is extremely important, for both food quality and animal comfort, that cows and related species are fed grass or something very similar that is part of their natural diet.
Enjoy peace of mind knowing that our beef is organic, free-range, 100% grass-fed, 100% grass-finished. Just like nature intended.
What is the definition of ‘grass-finished’?
'grass-finished' typically means the animal spent the remaining duration of its life (usually months) eating grass.
All cattle (or similar animal species) unavoidably begin their lives eating grass. But conventionally raised animals are switched over to grains toward the next stage of their journey.
This unethical tactic is used to induce rapid weight gains. This causes the animal a great deal of discomfort for two main reasons:
- Grains are not a natural part of their diet and these animals would never choose to eat grains under normal circumstances. Their bodies are simply not designed to process them
- Rapidly gaining weight is also not natural, uncomfortable, and causes biological abnormalities to form
Enjoy peace of mind knowing that our beef is organic, free-range, 100% grass-fed, 100% grass-finished. Just like nature intended.
What is the definition of 'free-range'?
'Free-range' usually means that the animal is provided with the option to venture outside of its dwelling.
This is often confused with 'pasture-raised', which generally means the animal was raised mostly outdoors.
To confuse things further, the terms are often interchangeably used.
It is important to verify the exact meaning on a case-by-case basis. All of
our animals are free-range. Read more below.
Cows: Our beef cattle have a lifespan of at least two years where they spend their time rotationally grazing through pasture, forest and annual cover crops. In the harsh winter season the herd is protected in a naturally lit barn with outdoor access.
Chickens: Chickens dwell in large barns, in groups occupying pens similar to a horse stable. They have a very comfortable degree of personal space and their homes protect them from the elements and predation. Chickens are given the choice to venture outdoors when they please, with the exception of certain weather conditions, in which case there is regulated outdoor access for their safety.
Pigs: Similar to chickens, pigs enjoy the benefits of a balanced indoor and outdoor lifestyle to guarantee their comfort and safety. They are very social animals that like to feed in groups but also value their personal space, which they receive plenty of. These are some happy pigs!
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